Customer Satisfaction is our primary goal. Zemonza.com has a very simple return and exchange policy. We will gladly accept back any product in its original packing within 7 days of you receiving your product if you are not happy with the product for any reason. You will need to inform us within 24 hours of delivery of the product.
We have a "Total Buyer Security Program" Where in our buyers are protected in the following cases:-
• Not satisfied with the product quality
• Defective Product Received
• Wrong Product Received
1. What happens if want to return because i am not satisfied with the product quality?
Please provide us with maximum possible details as they would be the base of examining the defect or differences.
Dont Worry! We will still gladly accept back the product and shall issue you a store credit equivalent to the amount of the product, which can be used to make further purchase on zemonza.com.
• Return shipping charges needs to be borne by the customer.
• Store credit equivalent to the amount of the product any extra charge or shipping charge is not including in points.
• No refund what so ever will be made in this case.
• Shipping carges if any paid by you for sending us parcel, will not be credited while processing your credit store.
• Any shipping costs of sending to you(Customer) again inplace of return product is born by customer.
• Replacement will only be provided once, meaning you cannot replace an already replaced product again.
2. What happens if we have received a defective product?
We will gladly accept back any damaged product in its original packing within 7 days of you receiving your product for any damage/defects in the product. You will need to inform us of any damage/ defects within 24 hours of delivery of the product, in order to receive the replacement or refund subject to availability of the same product. Use our hassle free method to return. Refunds will be processed only if they cannot be replaced with a new product. Please make sure to report any and all problems associated with a single order/package delivery at the same time. Please provide us with maximum possible details as they would be the base of examining the defect or differences. Please contact our Customer Care team to initiate the return process. You can contact us by either sending an email to firstname.lastname@example.org. Please do not return products without first speaking to our customer care.
All returns request need to be put on an email to email@example.com with images attached and the problem completely stated. Please also mention your order number, name and contact number with your returns request. We request you to not ship your return parcels until approved to send by us. There are chances that you might lose your parcel in such cases as the returns facility will have no track of the returned parcel sent without intimation. We are not responsible for the loss of goods that are sent without intimation. No refund/request/replacement will be provided for goods sent without intimation.
You can drop or send the product to our following address:
210, Second Floor, Nilkanth Plaza, Yogi Chock Ground, Yogichock, Surat - 395010, Gujarat
Refund will only be processed for par of orders that cannot be fulfilled by us / if we are unable to fulfill our obligations.
• If the payment was made by Credit Card, Debit Card or Net-Banking, we will reverse credit to the same Banking account.
• If the payment made was by Cash on Delivery, we will transfer the amount to your Bank account or by cheque..
• Shipping Charges and Cash on Delivery charge would not be included in the refund value of your order as these are non-refundable charges..
• If the payment is made through Coupons/ vouchers or Reward Points no refund will be granted.
• Refunds are subject to the availability of the replacement product. Refunds will be processed only if they cannot be replaced.
Cancellation by Zemonza.com:
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
THE RETURNS AND REFUND POLICY IS NOT VALID FOR WHOLESALE ORDERS. WHOLESALE ORDERS CANNOT BE RETURNED OR REFUNDED IN ANY CASE.
If you still have any questions about the returns procedure or buying from our website. Please mail us at firstname.lastname@example.org and we will be happy to help you!